Customer Service Team Lead with French

Location: Iasi, Romania

Company

hirify.global is a global business and technology transformation partner delivering technology, engineering, cloud, data, and AI services.

What you will do

• Lead, coach, and develop the Customer Service team while managing workload, priorities, and performance.
• Oversee the full Order-to-Cash process, ensuring accuracy, compliance, and service-level achievement.
• Manage escalations involving key customers, complex orders, credit issues, and delivery challenges.
• Collaborate with Sales, Supply Chain Management, Finance, Logistics, and plants to resolve issues.
• Monitor KPIs, drive continuous improvement, and support process standardization.
• Maintain documentation quality, audit readiness, and compliance with corporate policies.

Requirements

• English and French at minimum B2 level, spoken and written.
• 3–5 years of experience in Supply Chain, Order Management, Procurement, or Order-to-Cash.
• Leadership experience in Customer Service or Order-to-Cash roles.
• Strong decision-making, communication, and stakeholder management skills.
• Deep knowledge of Order-to-Cash, SAP SD, and international commercial processes.
• Ability to motivate teams, drive improvements, and manage high-impact situations.

Culture & Benefits

• Flexible and dynamic work environment with teams across global locations.
• Training programs and learning platforms, including Pluralsight, Harvard, and Coursera content.
• Benefits package including meal tickets, medical services, Benefit Online, and an Employee Share Option Plan.
• Inclusive workplace focused on diversity, equity, and inclusion.