Field Service Engineer (Payment Systems)

Location: Stockholm, Sweden; the role is also described as based in Helsinki or Stockholm

Company

hirify.global provides commerce-enabling payment technology, while Global Blue delivers Tax Free Shopping and tax refund solutions for retailers and international travelers.

What you will do

• Deploy, support, maintain, and decommission decentralized IT hardware and software across branch offices, refund offices, agents, and customer locations.
• Provide Level 1 support for Global Blue issuing solutions, Shift4 products, payment terminals, POS systems, kiosks, and payment gateways.
• Handle incidents and customer requests through ticketing systems, including diagnosis, classification, prioritization, fault isolation, tracking, and closure.
• Coordinate incident resolution with second- and third-level support teams and assist with root cause analysis.
• Perform installations, moves, additions, changes, disposals, system testing, and selected network or system changes within SLA requirements.
• Create and improve knowledge base content, manuals, and FAQs while contributing to audits, service catalogue setup, and workflow optimization.

Requirements

• 2–3 years of practical experience working with IT systems and applicable IT education.
• At least one year of experience with Windows 11, Android, or Apple products.
• Experience supporting Microsoft 365 and strong analytical, troubleshooting, and problem-solving skills.
• Customer-focused, hands-on, independent, organized, and able to prioritize workload while meeting SLA requirements.
• Excellent communication skills in a multicultural environment.
• Fluent English and proficiency in either Finnish or Swedish are required.

Nice to have

• Basic understanding of Azure and Intune.
• Knowledge of WAN, LAN, and VoIP networking.
• Understanding of payment processing and POS or payment terminal systems, including Shift4 solutions.

Culture & Benefits

• International and multicultural working environment with colleagues worldwide.
• Professional development, career growth, and internal mobility opportunities.
• Agile Working Model with a focus on work-life balance.
• Employee referral program, team-building activities, and company events.
• Collaborative culture focused on client satisfaction, innovation, and shared success.