Workplace Tech Engineer (IT Support Lvl 3)

Location: Warsaw, Poland — hybrid

Company

hirify.global provides regulated, wallet-based payment infrastructure for platforms and fintechs managing multi-party payment flows.

What you will do

• Prioritize, diagnose, investigate, and resolve IT incidents according to agreed procedures and SLAs.
• Build and deploy laptop and desktop workstations, and support IT moves.
• Manage IT assets, including ordering, stock maintenance, distribution, and tracking.
• Install and configure software across macOS, Windows, iOS, and Android.
• Support office IT infrastructure, including Wi-Fi, servers, telephony, and video-conference equipment.
• Write and maintain technical and process documentation and contribute to additional IT projects.

Requirements

• 5+ years of Helpdesk or ServiceDesk experience.
• Experience with Google Workspace, macOS, iOS, Windows, and Microsoft 365.
• Exposure to MDM products such as Jamf and Intune, plus Active Directory administration.
• Experience with service desk ticketing systems such as Jira.
• Understanding of basic networking, including TCP/IP, DNS, and DHCP, along with endpoint security tooling.
• Excellent verbal and written English communication skills.

Culture & Benefits

• Work with colleagues and teams across a global organization.
• Operate in a fast-paced environment with flexible, ownership-oriented working practices.
• Support communication, collaboration, and effective work through workplace technology.

Hiring process

• HR call.
• Interview with a Senior Workplace Engineer.
• Interview with a Lead Workplace Engineer.