Dispatcher / Trip Coordinator (School Bus Operations)

Location: Roanoke, VA, United States; on-site at the School Bus Yard Operations location.

Salary: $30–$33 per hour, with possible additional bonus, equity, or commission compensation.

Company

Student mobility company providing a connected system for coordinating schools, vehicles, drivers, families, and transportation operations in real time.

What you will do

• Direct daily route assignments, schedule drivers, and assign vehicles to maintain coverage and on-time service.
• Communicate driving assignments and routing information to drivers, including special service requirements.
• Coordinate vehicle maintenance and repairs with the Maintenance Manager.
• Respond to emergency calls and coordinate responses to accidents, breakdowns, route changes, and service disruptions.
• Provide real-time operational support to drivers and communicate updates to schools, families, and internal personnel.
• Maintain route records, incident documentation, vehicle assignments, driver details, and operational reports.

Requirements

• High school diploma or equivalent.
• Proficiency with Microsoft or Google Workspace applications, including Sheets, Docs, and Slides.
• Experience in high-pressure, time-sensitive operations such as transportation, logistics, field services, customer service, or hospitality.
• Strong oral and written communication, interpersonal, organizational, prioritization, and time-management skills.
• Ability to manage multiple tasks, coordinate schedules and assignments, maintain accurate records, and track assets and inventory.
• Ability to work on-site in Roanoke, Virginia.

Nice to have

• Leadership, supervisory, or management experience in a fast-paced operational environment.
• School busing or transportation experience as a driver or dispatcher.
• Knowledge of state DOT/DMV safety rules and company compliance requirements.
• Experience working in a union environment.
• Knowledge of local traffic patterns, road restrictions, neighborhoods, and school-district geography.

Culture & Benefits

• Medical, dental, and vision insurance.
• 401(k), holidays, wellness benefits, and vacation.
• Equal employment opportunity and non-discrimination policies.
• AI tools may support parts of the hiring process, while final hiring decisions are made by people.