Field Dispatcher (Property Management)

Location: Must be located in Dallas, Texas, United States; U.S. work authorization is required.

Salary: $25.00–$27.00 per hour

Company

hirify.global is an end-to-end investment platform for single-family rental homes that combines real estate investment services with technology and property management solutions.

What you will do

• Coordinate the full lifecycle of work orders, home inspections, repairs, and property management tasks.
• Schedule and support In-House Technicians and Portfolio Associates, coordinate with residents, verify completion, and submit work for approval.
• Maintain electronic records for field activities, resident damages, internal communications, and resolution details.
• Track and report SLA adherence, AI escalation volume, inspection completion, failed trips, and extension utilization.
• Own escalated service requests, including duplicate inspections, edge cases, special-handling units, and requests routed for human review.
• Partner with Property Management, Maintenance, and Operations to prioritize work, identify capacity constraints, and improve AI workflows.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience preferred.
• Experience with operational data, trend analysis, and translating metrics into actionable stakeholder updates.
• Previous experience in property management, field operations, vendor management, or dispatch coordination preferred.
• Strong written and verbal communication, organization, attention to detail, and escalation-management skills.
• Technical proficiency with Google Applications and communication platforms such as Slack and Zoom; familiarity with property management or work order platforms preferred.
• Must be authorized to work in the United States; H-1B visa sponsorship is not available.

Nice to have

• Experience working alongside AI or automated workflow systems.
• Experience in a metrics-driven or SLA-accountable environment.

Culture & Benefits

• Generous paid time off policy and 12 paid holidays.
• Volunteer time off and paid parental leave.
• 401(k) program.
• Health, dental, and vision insurance.
• Wellness and home office or cell phone subsidies.