Customer Service & Logistics Coordinator

Location: Hybrid at Corporate Headquarters in Richfield, Ohio, United States. Core business hours are generally 8:00 am–5:00 pm, with work outside normal business hours required based on company operations.

Company

Operations supporting customer service, inventory, fulfillment, and event logistics.

What you will do

• Count inventory, manage regular cycle counts, investigate discrepancies, and maintain accurate inventory records.
• Monitor delivery schedules and customer orders, place and receive orders, and file claims for defective products.
• Coordinate equipment, supplies, delivery logistics, and on-site team equipment kit setup.
• Provide daily customer service to event registrants and internal team members.
• Maintain accurate CVENT event software configurations and detailed customer, payment, and issue records in the CRM.
• Support class events and collaborate with logistics staff and clients to resolve inventory, returns, and processing issues.

Requirements

• High school diploma and willingness to learn through on-the-job training.
• At least 2 years of customer service experience.
• Strong oral and written communication skills and the ability to remain calm and professional.
• Excellent attention to detail, organization, and accuracy.
• Working knowledge of Salesforce, PC and Mac operating systems, and Microsoft Office 365 applications.
• Ability to work in an office setting, stand and walk for prolonged periods, and occasionally lift, carry, push, or pull up to 25 pounds.

Nice to have

• College degree.
• 3 or more years of customer service experience.
• English and Spanish bilingual skills.

Culture & Benefits

• Hybrid work arrangement based at the corporate headquarters.
• Work spans customer service, logistics, operations, marketing, and class event support.
• Schedule flexibility is required to support company operations outside standard business hours.