Customer Success Manager - EMEA (EU)

Location: Amsterdam, Netherlands; based in the Netherlands within reasonable commuting distance of the Amsterdam office. Primarily office-based, with flexibility to work from home where appropriate. Travel across EMEA may be required up to approximately 25%.

Company

hirify.global develops counter-drone technology for military organisations, government agencies, airports, critical infrastructure operators, and law enforcement.

What you will do

• Act as the primary post-sales contact for assigned partners and selected strategic end customers across EMEA.
• Lead onboarding, kick-off meetings, portal demonstrations, user training, account reviews, health checks, and renewal planning.
• Guide partners and customers through Access Portal setup, administration, user management, navigation, and adoption.
• Track software versions, subscriptions, entitlements, renewal dates, serial numbers, and lifecycle information.
• Coordinate renewals, delivery updates, maintenance windows, RMAs, replacements, return shipments, and repair communications.
• Own post-sales escalations, maintain Salesforce records and forecasts, and identify qualified renewal or expansion opportunities.

Requirements

• 3–5 years of relevant professional experience; 5–8 years is preferred.
• Experience in Customer Success, Partner Success, Account Management, Customer Operations, Sales Operations, or a similar customer-facing role.
• Experience working with distributors, resellers, channel partners, integration partners, or indirect sales models.
• Hands-on CRM experience, preferably Salesforce, including renewals, activity tracking, account updates, and forecasting.
• Strong communication, organisation, problem-solving, stakeholder management, commercial awareness, and follow-through skills.
• Fluent English and fluent Dutch are mandatory. Comfortable working with global stakeholders across multiple time zones, including occasional meetings with colleagues in Australia.

Nice to have

• Experience in high-growth technology, defence, security, government, critical infrastructure, telecommunications, aerospace, or software/SaaS environments.
• Spanish or additional European languages.

Culture & Benefits

• Work with AI-enabled counter-drone technology addressing real-world security challenges.
• Engage with a growing partner ecosystem across European defence, security, and critical infrastructure markets.
• Collaborate with global stakeholders across multiple time zones.
• Hybrid flexibility is available alongside the primarily office-based arrangement.