Implementation Manager, Spanish Speaking (Fintech)

Location: Barcelona, Spain

Company

hirify.global provides a global spend management platform combining company cards, reimbursable expenses, and accounts payable automation for scaling businesses.

What you will do

• Lead customer onboarding by understanding business needs, configuring accounts, and delivering tailored training.
• Develop and execute customized implementation plans while coordinating internal and external stakeholders and meeting SLAs.
• Use product data and customer insights to optimize setups, increase adoption, and support account expansion.
• Advise customers on aligning hirify.global with internal processes and contribute to retention, utilization, and satisfaction.
• Collect product feedback, propose onboarding improvements, and share qualified upsell opportunities with Account Executives.
• Collaborate with Product and other cross-functional teams to improve customer outcomes.

Requirements

• At least 2 years of experience as a Customer Success Specialist or Project Manager in a high-growth SaaS environment, or a recent graduate with a relevant degree.
• Tech-savvy approach and ability to fully understand software products.
• Native or near-native Spanish proficiency required.
• Excellent written and verbal communication, including the ability to explain complex concepts clearly.
• Strong organizational, prioritization, multitasking, and attention-to-detail skills.
• Ability to learn quickly and work effectively in a fast-growing environment.

Nice to have

• Experience in the fintech industry.

Culture & Benefits

• 30 days of paid holiday leave.
• One-week exchange opportunity to work from another hirify.global office in London, Berlin, Sofia, Amsterdam, or Paris.
• Fully funded ClassPass membership.
• Regular company-wide events.
• EUR 150 monthly commuting allowance.
• Flat hierarchies, ownership, feedback, constructive critique, and a focus on diversity and inclusion.