Junior Customer Success Specialist (DACH)

Location: Amsterdam, Noord-Holland, Netherlands; work from the Amsterdam office or partially remotely.

Company

Simvia is a fast-growing software company building a platform that helps food and beverage buyers and producers manage sustainability and food safety requirements.

What you will do

• Own a portfolio of approximately 50 small and medium-sized DACH customers from onboarding through renewal.
• Guide new customers through structured onboarding and adoption of the platform’s core features.
• Lead renewal conversations, manage retention, and monitor customer health for early churn risks.
• Provide strategic customer guidance while coordinating day-to-day support with the Support team.
• Work with Sales on relevant upsell and cross-sell opportunities.
• Collect DACH customer feedback and improve onboarding materials, internal processes, and communication.

Requirements

• 0–2 years of experience in a customer-facing role such as Customer Success, Account Management, Support, or hospitality; internships count.
• Native or fluent German and strong English are required.
• Curiosity, organisation, initiative, and comfort taking ownership in a fast-moving scale-up.
• Confidence managing multiple customer accounts with different needs and priorities.
• Technical aptitude and willingness to learn new tools.

Nice to have

• Fluency in French or Italian.
• Experience with B2B SaaS, HubSpot, or AI assistants such as Claude and ChatGPT.

Culture & Benefits

• Work on safe and sustainable food supply chains.
• Career development opportunities in a growing company.
• Collaborative, inclusive, and team-oriented work environment with team events.
• Flexible working options combining the Amsterdam office and remote work.