Sr. Consultant - Life Sciences Omnichannel Strategy & Customer Transformation (Life Sciences)

Location: Atlanta, Chicago, New York, or San Francisco; hybrid working arrangement. Travel of up to 80% may be required.

Salary: $112,000–$160,000 base compensation annually.

Company

Capgemini Invent is a global business and technology transformation consultancy combining strategy, creativity, science, design, technology, AI, cloud, and data expertise.

What you will do

• Lead workstreams in life sciences commercial and customer transformation programs.
• Develop pharma marketing, sales effectiveness, brand planning, segmentation, and customer engagement strategies.
• Design and facilitate client workshops on commercial vision, customer journeys, and omnichannel strategy.
• Shape CRM and omnichannel strategies with Salesforce teams and assess CRM capability maturity.
• Analyze commercial performance, identify transformation opportunities, and synthesize executive-ready recommendations and roadmaps.
• Support AI-enabled commercial use cases, proposals, business development, recruiting, training, and mentoring.

Requirements

• At least 5 years of experience advising or working with pharma or life sciences commercial teams on customer journeys, omnichannel strategy, and CRM execution.
• Deep knowledge of omnichannel engagement, segmentation, targeting, digital marketing, CRM, and content personalization.
• Business or advisory experience with CRM platforms such as Salesforce Health, Marketing, or Sales Cloud.
• Experience leading workstreams and cross-functional teams, facilitating workshops, conducting client interviews, building presentations, and communicating with senior executives.
• Strong analytical and quantitative skills, with advanced PowerPoint and Excel capabilities.
• Must be legally authorized to work in the US without sponsorship; bachelor's degree required.

Nice to have

• Hands-on CRM platform configuration experience.

Culture & Benefits

• Hybrid flexibility determined with the manager based on the role and personal circumstances.
• Flex Abroad program allowing temporary work abroad for up to 45 days in a 12-month period.
• Paid time off, company holidays, personal days, and sick leave.
• Medical, dental, and vision coverage, or provincial healthcare coordination in Canada.
• Retirement savings plans, life and disability insurance, and employee assistance programs.