Customer Experience Engineer - FR

Location: Hybrid in Paris, France

Company

hirify.global is a French scale-up developing a SaaS supply chain operations platform that helps manufacturing plants optimize resources, manage disruptions, and maintain productivity across industries including aerospace, industrial equipment, and luxury watchmaking.

What you will do

• Own customer relationships and act as the primary Customer Experience contact for assigned accounts.
• Lead onboarding, user training, regular client meetings, progress reviews, and account health communication.
• Manage daily tickets covering bugs, product and data changes, and clarification requests.
• Investigate technical issues with SQL queries and platform monitoring tools, identify root causes, and document resolutions.
• Participate in monthly releases with QA, Solution Engineering, Product, and Infrastructure teams, including release communication and Help Center updates.
• Escalate critical incidents and collaborate with Customer Operations, Product, Sales, Marketing, and Infrastructure teams to improve the platform.

Requirements

• More than 4 years of experience in customer experience, operations, or support, preferably in a software or technical environment.
• Engineering background or equivalent experience, preferably in supply chain.
• Fluency in both English and French, spoken and written.
• Technical troubleshooting skills, including SQL.
• Experience with CRM and ticketing systems such as HubSpot, Salesforce, or Zendesk.
• Ability to analyze customer data and feedback, identify trends, and derive actionable insights.

Culture & Benefits

• Trust- and empowerment-oriented culture focused on a high-impact product.
• Offices in Paris and Miami, with a collaborative and growth-focused environment.
• Stock options available to every employee.
• Up to 70% of premium health coverage paid by hirify.global.
• €10 daily meal allowance with 50% coverage through Swile.
• 50% public transportation coverage or an equivalent sustainable mobility package.

Hiring process

• HR screening call followed by an interview with the hiring manager.
• Technical test and product demo.
• HR debrief, reference checks, and offer letter.