Customer Success Manager - France (SaaS)

Location: Paris, France; hybrid

Company

hirify.global One is a woman-founded B2B SaaS product company providing an AI-powered customer data, personalization, and journey orchestration platform across channels such as WhatsApp, SMS, email, web, app, and site search.

What you will do

• Act as the primary customer-facing representative and connect client needs with platform capabilities.
• Help clients define their objectives and select the features and products that best support them.
• Monitor and facilitate technology adoption while ensuring customers receive effective service and technical support.
• Develop account plans, identify opportunities to increase customer value, and maintain trusted advisor relationships.
• Collaborate with engineers, developers, and product specialists to resolve technical and escalated customer issues.
• Share market trends, unmet needs, and product ideas while planning strategies to improve customer outcomes.

Requirements

• Previous experience in customer success, account management, strategic consulting, or another customer-facing role.
• Experience building strong customer relationships, including with executive stakeholders.
• Strong written and verbal communication, listening, project management, and time management skills.
• Ability to test, measure, and improve outreach and follow-up effectiveness.
• Ability to work in a fast-paced startup environment and find practical technology solutions.
• Strong communication skills in English and French are required.

Culture & Benefits

• Work with an international team representing more than 50 nationalities.
• Access internal training in AI fundamentals, coding, foreign languages, and personal development.
• Use learning and development resources including LinkedIn Learning, MasterClass, CloudGuru, Spotify, and Blinkist.
• Eligibility-based ESOP participation and referral bonuses.
• Volunteer initiatives, social impact projects, global retreats, and team-building events.