Sales Operations Specialist (Fintech)

Location: Must be based in Madrid, Spain (On-site)

Company

Viva.com is a leading European Tech Bank revolutionizing omnichannel payment acceptance and providing all-in-one business financial solutions across 29 countries.

What you will do

• Assess and assign incoming leads to the appropriate teams.
• Manage and assist merchants with the onboarding process and payment setup.
• Promote existing and new financial services to potential merchants.
• Monitor active merchant accounts to ensure seamless collaboration and drive growth.
• Act as a key touchpoint between internal departments to support system and process efficiency.
• Maintain accurate client data within the company database.

Requirements

• Native Spanish and fluent English proficiency required.
• Experience in monitoring and analyzing account performance to drive growth.
• Strong interest in technology and desire to become a payments subject matter expert.
• Ability to identify customer technical and commercial requirements to craft solutions.
• Strong presentation skills for phone and video meetings.
• Excellent collaboration skills to work effectively across diverse teams.