Customer Support Specialist (Fintech)

Location: Sofia, Bulgaria. Rotating shifts: 00:00–09:00 or 15:00–00:00, working 3–4 days per week with up to 3 consecutive days off and one 12-hour weekend shift.

Company

hirify.global provides a fintech spend management platform combining company cards, reimbursable expenses, and accounts payable automation.

What you will do

• Respond to customer questions by phone, email, and chat using Aircall and Intercom.
• Analyze, report, and follow up on product malfunctions and technical issues.
• Help customers use product features and proactively resolve potential issues.
• Document technical discussions, workarounds, and customer feedback in internal systems and Confluence.
• Collaborate with Product, Sales, Marketing, Customer Success, and external stakeholders.
• Maintain physical card delivery tracking and contribute to help center content.

Requirements

• At least 2 years of customer support experience.
• Fluent English required.
• Experience with case or ticket management systems such as Salesforce or Zendesk.
• Excellent communication, problem-solving, multitasking, and attention-to-detail skills.
• Ability to work independently and collaboratively with a proactive attitude.
• Comfort working in an AI-first environment and using AI tools to reduce repetitive work.

Culture & Benefits

• 30 days of paid holiday leave.
• Flexible working hours and a competitive compensation package.
• Opportunity to exchange to another hirify.global office in London, Barcelona, Paris, or Amsterdam.
• Regular team-wide events.
• Opportunity to use the hirify.global product.