Collections & AR Manager

Location: Hybrid in Redwood City, California; onsite Monday, Tuesday, and Thursday. Candidates must already be located in the Bay Area.

Salary: $111,000–$141,000 annual base salary, with possible additional equity or commissions.

Company

Zūm provides a connected mobility platform that coordinates people, vehicles, and operations for student transportation and serves more than 6,500 schools.

What you will do

• Own accounts receivable aging across active school district accounts and deliver weekly and monthly aging reports to senior leadership.
• Execute structured collections outreach at defined invoice-aging milestones and escalate accounts more than 60 days past due.
• Intake, log, triage, and document district billing inquiries and disputes, providing complete information for investigation and resolution.
• Support payment setup and onboarding, including ACH enrollment, check processing, and portal payment configuration.
• Prepare payment histories, correspondence, account timelines, and other documentation for Legal escalations.
• Identify potentially uncollectable balances and monitor field trip and charter payment status approaching service authorization thresholds.

Requirements

• 3+ years of experience in collections, accounts receivable, or billing operations.
• Experience reducing AR aging and improving collections through structured outreach and escalation processes.
• Ability to manage diverse account portfolios with complex payment behaviors, approval structures, and billing contacts.
• Excellent written and verbal communication skills, with a professional and firm approach to past-due balances.
• Working proficiency in NetSuite or a comparable enterprise ERP, including AR reporting, invoice history, open-item management, and payment tracking.
• Must already be located in the Bay Area and able to work onsite in Redwood City three days per week.

Nice to have

• Experience with government-funded, regulated, public agency, or school district receivables.
• Familiarity with multi-entity billing and collections across multiple organizational contacts.
• Experience preparing demand-letter documentation and payment history packages for Legal escalation.
• Experience in both structured corporate AR environments and scaling organizations building processes.

Culture & Benefits

• Medical, dental, and vision coverage.
• 401(k), paid holidays, vacation, and wellness benefits.
• Additional compensation may include equity or commissions.
• Equal employment opportunity environment.