Account Manager, Enterprise (SaaS)

Location: Australia

Company

hirify.global is a customer engagement SaaS platform that helps brands deliver personalized experiences through cross-channel messaging, journey orchestration, and AI-powered decisioning.

What you will do

• Own commercial strategy, renewals, expansion, and long-term revenue growth for major enterprise customers in ANZ.
• Build relationships with C-suite and functional leaders, positioning hirify.global as a strategic partner.
• Coordinate Customer Success, Solutions Consulting, Services, Partners, and executive sponsors around joint account plans and business reviews.
• Lead complex multi-year, multi-product, and consumption-based negotiations through procurement, Legal, and Finance.
• Build expansion cases using usage data, whitespace mapping, maturity assessments, ROI, and value analysis.
• Track account health, retention risk, forecasts, deal progression, and commercial targets; lead customer meetings virtually and in person with regular domestic and occasional international travel.

Requirements

• 8+ years of progressive experience in SaaS sales, account management, or a related field.
• At least 5 years owning complex enterprise relationships, including renewals, upsell, and expansion across multi-product, multi-brand, or multi-region portfolios.
• Experience managing accounts with annual contract values from 500K to 2M+.
• Proven success negotiating enterprise agreements through procurement, Legal, and Finance, including commercial restructures and consumption-based models.
• Demonstrated C-suite influence, value-based selling, strong commercial and financial fluency, and the ability to build executive-level ROI cases.
• Strong communication, collaboration, organization, accountability, and commercial judgment.

Nice to have

• Experience in Martech, Adtech, CX, CRM, marketing automation, customer analytics, email marketing, or content marketing.

Culture & Benefits

• Collaborative, transparent, inclusive, and high-performance culture with an emphasis on autonomy, accountability, learning, and work-life harmony.
• Hybrid ways of working and a curated in-office experience.
• Competitive compensation that may include equity, retirement benefits, and an employee stock purchase plan.
• Flexible paid time off and comprehensive medical, dental, vision, life, and disability benefits.
• Family services, fertility benefits, equal paid parental leave, professional development, career pathing, learning platforms, and an annual learning stipend.
• Employee Resource Groups, volunteer opportunities, donation matching, and community-focused initiatives.

Hiring process

• AI-assisted tools may be used for application screening, interview scheduling, recording, and interview-note summaries.
• Recruiting teams remain involved in hiring decisions; candidates may have rights to request information, opt out, or request manual review depending on location.