4 дня назад
Enterprise Account Manager (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Enterprise Account Manager (AI/SaaS): Managing enterprise customer success, renewals, expansion, and adoption of Kaltura’s AI-enabled video platform across the United Kingdom and Europe with an accent on strategic partnerships, measurable customer value, and commercial ownership. Focus on driving expansion pipelines, negotiating contracts, mitigating churn risks, and embedding AI-driven video workflows across customer organisations.
Location: Hybrid role partnering with enterprise customers across the United Kingdom and Europe; requires 10–15% travel across Europe.
Company
provides cloud-based AI-enabled video technology for organisations to communicate, train, collaborate, and scale knowledge.
What you will do
- Manage a portfolio of enterprise customers and build multi-level stakeholder relationships as a strategic advisor.
- Align customer goals with the value of ’s AI-powered video platform, including video creation, management, analytics, and automation.
- Lead value reviews, executive business reviews, health checks, strategic planning sessions, and customer success plans tied to KPIs and ROI.
- Own renewals, retention, expansion pipelines, upsell and cross-sell opportunities, and commercial negotiations with support from Sales.
- Monitor adoption, mitigate churn risks, lead escalations, and coordinate with Sales, Product, Professional Services, Support, and Finance.
- Translate customer insights and AI-related needs into structured feedback for Product and leadership teams.
Requirements
- 3+ years of experience in enterprise customer success, account management, or a hybrid customer success and sales role in a SaaS business.
- Experience managing enterprise accounts with ownership of renewals, retention, revenue growth, and expansion cycles.
- Experience negotiating commercial contracts and managing a book of business worth $1M+ ARR across 15+ enterprise accounts.
- Strong pipeline management, forecasting, commercial negotiation, and value-based selling skills.
- Comfort using Salesforce, customer success platforms, Excel, PowerPoint, and account planning tools.
- Availability to travel across Europe 10–15%.
Nice to have
- Experience with video platforms, collaboration tools, or AI-driven SaaS products.
- Knowledge of enterprise procurement cycles and stakeholder landscapes.
- Experience supporting digital transformation, employee enablement, or organisational learning initiatives.
Culture & Benefits
- Hybrid and flexible work environment.
- 25 days of annual leave.
- Enhanced pension scheme, group life insurance, and Vitality Health Insurance.
- Access to coaching, therapy, psychology, and counselling sessions through MyndUp.
- Personal and professional development programs.
- Occasional cross-company long weekends.
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