Relationship Manager for ACH & Online Banking (Fintech)

Location: Scottsdale, Arizona, United States; hybrid workplace

Company

hirify.global is a global fintech providing modular payment infrastructure, payout options, card issuing, banking, risk, and fraud management services across more than 200 markets.

What you will do

• Manage an assigned portfolio of partners and clients as the primary point of contact for account support and relationship ownership.
• Build partner engagement, retention, satisfaction, and adoption through proactive communication, recurring meetings, and business reviews.
• Identify revenue growth, cross-sell, product adoption, and ACH and online banking optimization opportunities.
• Coordinate with Risk, Underwriting, Operations, Product, Sales, and Boarding to resolve issues and support partner needs.
• Drive partner escalations through internal coordination and follow-through to resolution.
• Maintain CRM records, account notes, activity updates, and portfolio visibility while keeping current knowledge of products, systems, competitors, and the payments landscape.

Requirements

• 3+ years of experience in payments, fintech, financial services, client success, account management, relationship management, partner management, or a related client-facing role.
• Experience managing partner, client, or merchant relationships in a service-oriented or revenue-supporting capacity.
• Ability to identify client needs, product adoption opportunities, cross-sell potential, and account growth opportunities.
• Experience coordinating cross-functionally with Risk, Underwriting, Product, Operations, Boarding, Sales, or Support.
• Strong communication, organization, problem-solving, attention to detail, and follow-through skills.
• Proficiency with CRM systems; Salesforce is preferred. Working English is required for written and spoken communication with geographically dispersed colleagues, clients, and suppliers.

Culture & Benefits

• Competitive holiday allowance.
• 401(k) matching program.
• Group insurance benefits.
• Flexible working model.
• Employee Assistance Program.
• Collaborative, inclusive workplace focused on innovation and employee development.