12 часов назад
Associate Field Services Technician, IT
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Associate Field Services Technician, IT (PC Hardware and Enterprise Support): Preparing and shipping laptops and PCs for new hires while providing break/fix support for hardware, software, network connectivity, and enterprise applications with an accent on hands-on equipment management and structured troubleshooting. Focus on minimizing downtime through equipment replacements, maintaining technical documentation and a shared knowledge base, and supporting acquisition integration tasks across the EU team.
Location: Leicester, United Kingdom office; travel may be required to support team needs.
Company
provides mission-critical, industry-specific ERP, supply chain management, and compliance software for specialized organizations worldwide.
What you will do
- Prepare and configure laptops and PCs for incoming employees.
- Manage physical onboarding, including equipment shipping to new hires.
- Diagnose and resolve hardware, software, printing, email, network connectivity, and remote access issues.
- Coordinate equipment replacements to minimize downtime.
- Provide second- and third-line support for desktop and enterprise applications.
- Support acquisition integration projects, maintain a shared knowledge base, and track assigned project deliverables.
Requirements
- At least one year of experience in an IT support role.
- Experience setting up and configuring PC hardware.
- Strong diagnostic and analytical troubleshooting skills.
- Experience with technical documentation and enterprise desktop applications.
- Working knowledge of Microsoft Windows and Office.
- Clear communication and the ability to work with customers and third-party vendors.
Nice to have
- Experience working in an EU-wide IT support team.
- Familiarity with logistics or shipping procedures for IT hardware.
- Exposure to corporate acquisition integration environments.
- Experience troubleshooting network connectivity and communication protocols.
Culture & Benefits
- Competitive pay and robust benefit plans.
- Career development and growth opportunities.
- Fast-paced, flexible, and casual work environment.
- Inclusive culture focused on diversity, equity, and inclusion.
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