Workplace Support Engineer

Location: On-site in London, United Kingdom

Company

hirify.global helps global clients modernise IT estates, deliver business-critical services, and drive digital transformation.

What you will do

• Manage incidents and service requests through ServiceNow and resolve them within agreed service levels.
• Provide first- and second-line support for laptops, desktops, mobile devices, Microsoft 365 applications, and workplace technology.
• Handle mobile device provisioning, SIM activations, connectivity requests, upgrades, and device lifecycle activities.
• Troubleshoot hardware, software, application, and connectivity issues.
• Coordinate onboarding and offboarding, including equipment deployment and recovery.
• Maintain asset inventories, support endpoint security and compliance, work with suppliers, and identify service improvements.

Requirements

• Experience supporting mobile technologies and desktop or end-user computing environments.
• Experience providing first- and second-line technical support in a corporate environment.
• Strong knowledge of Windows 10/11, iOS, Android, and Microsoft 365 applications.
• Experience with ServiceNow or a similar IT service management platform and familiarity with Microsoft Intune or equivalent mobile device management solutions.
• Knowledge of endpoint management technologies such as Intune or MECM/SCCM, asset lifecycle management, information security, compliance, and operational risk controls.
• Strong troubleshooting, communication, stakeholder management, prioritisation, and customer service skills.

Nice to have

• ITIL Foundation certification.
• Microsoft Intune, Modern Desktop Administrator, or similar certification.
• Experience in highly regulated environments.
• Knowledge of Active Directory, Azure Active Directory, networking fundamentals, hybrid working environments, or collaboration technologies.

Culture & Benefits

• Work with leading technologies and enterprise clients.
• Ongoing learning and professional development opportunities.
• Collaborative, innovative, and inclusive work environment.
• Flexible and hybrid working options where role requirements allow, although this role is specified as on-site in London.
• Competitive salary and comprehensive benefits package.
• Reasonable adjustments and an accessible hiring process are available.