Tech Services Helpdesk

Location: London, United Kingdom; in-office five days per week

Company

hirify.global Group conducts research in mathematics, physics, and computer science and applies its work to global financial markets.

What you will do

• Provide Level 1 technical support for basic issues on Windows and Mac platforms.
• Configure mobile devices, account logins, applications, laptops, desks, monitors, keyboards, mice, and other office peripherals.
• Support office layout changes by moving and reconnecting desks and equipment and testing basic network connectivity.
• Resolve minor hardware and connectivity issues and collaborate with Level 2 technical specialists on more complex problems.
• Maintain internal documentation for office procedures and technology support.
• Provide proactive technical assistance and customer service to employees, guests, and candidates.

Requirements

• Hands-on experience with or exposure to technical support and strong IT troubleshooting skills.
• Knowledge of Windows 11 and Mac OS X is desired.
• Strong interpersonal, organizational, and customer-service skills with attention to detail.
• Ability to manage multiple priorities, adapt to change, exercise sound judgment, and handle confidential information.
• Reliable and predictable availability for five days per week in the office.
• Willingness to learn new tools and develop technical skills over time.

Culture & Benefits

• Private medical, vision, and dental insurance.
• Travel medical insurance.
• Group pension scheme, life assurance, and income protection schemes.
• Paid parental leave.
• Parking and commuter benefits.
• Occasional travel to other offices may be required.