Customer Success Manager (AI SaaS)

Location: Paris, Île-de-France, France

Company

hirify.global is building an AI-native Finance OS for enterprise companies, connecting Finance, Procurement, and Operations workflows, approvals, payments, and real-time financial visibility.

What you will do

• Build success plans with enterprise customers based on their objectives and measurable business outcomes.
• Drive adoption of the platform across Finance, Treasury, and Procurement teams.
• Develop trusted relationships with operational users and executive stakeholders, including CFOs and Treasurers.
• Monitor account health metrics, anticipate risks, and lead proactive retention activities.
• Identify upsell and cross-sell opportunities and collaborate with Sales on renewals and account expansion.
• Partner with Product, Engineering, Implementation, and Growth to resolve issues and improve the customer experience.

Requirements

• 2–5 years of experience in Customer Success, Account Management, or Consulting.
• Experience managing enterprise SaaS accounts and driving adoption and expansion.
• Strong relationship-building, stakeholder management, and communication skills.
• Experience creating and executing account success plans tied to measurable KPIs.
• Data-driven approach with the ability to interpret usage metrics and identify retention risks.
• Fluent English required. French is a plus.

Culture & Benefits

• High-performance environment combining strategic thinking with operational execution.
• Ownership-focused culture centered on resilience, hunger, and trustworthiness.
• Opportunity to work with enterprise finance, automation, and AI products.