Customer Success Manager (Fintech)

Location: Berlin HQ with hybrid work, or remote work from the UK. Occasional travel to meet customers in person is required.

Company

hirify.global is a European fintech providing modular, API-first B2B payment solutions, embedded finance, and white-label credit card products.

What you will do

• Manage onboarding and ongoing success for small and medium-sized customers, with a focus on medium to large customers in the UK and Ireland.
• Build and maintain long-term customer relationships through regular check-ins and review meetings.
• Monitor customer metrics, identify challenges, and address signs of dissatisfaction.
• Identify and capitalize on upselling opportunities for additional products and services.
• Collaborate with Business Development to identify new opportunities and support growth initiatives.
• Represent customer feedback in product development and maintain accurate CRM records and documentation.

Requirements

• Customer-focused approach and strong commitment to client success.
• Strong organizational skills and attention to detail.
• Goal-oriented mindset with a track record of achieving targets.
• Proactive problem-solving approach, ownership, and ability to drive results.
• Ability to adapt to changing customer needs and industry trends.
• Ability to work collaboratively in a fast-paced environment.

Nice to have

• Experience or strong interest in fintech, finance, or the travel industry.

Culture & Benefits

• Flexible work options with hybrid work from the Berlin HQ or remote work from the UK.
• Opportunity to work in a growing team with significant responsibilities and knowledge sharing.
• Flat hierarchy and transparent communication in a relaxed, professional atmosphere.
• Choice of preferred operating system: Windows or Mac.
• Company card with a monthly allowance for lunches, coffee, and time with coworkers.
• Opportunities for professional development and career progression.