Mid-Market Customer Success Manager (F/M) (SaaS)

Location: Paris, Tassin-la-Demi-Lune, or Lyon, France; hybrid work with 2 days at the office and 3 days remote

Company

hirify.global provides an AI-powered Employee Hub and collaborative experience platform for enterprise communication, collaboration, engagement, and digital transformation.

What you will do

• Manage a portfolio of direct and indirect mid-market accounts, ensuring long-term customer success and satisfaction.
• Drive platform adoption through a usage-based approach and support solution evolution within customer organizations.
• Build trusted customer relationships through regular, tailored check-ins and strategic guidance.
• Lead customer action plans and coordinate project managers, product experts, and internal support teams to resolve issues.
• Partner with Account Managers on renewals and identify, track, and support upsell and cross-sell opportunities.
• Represent the customer internally by sharing feedback and product evolution needs while maintaining accurate customer data and reporting.

Requirements

• 3–5 years of experience in a SaaS software company, ideally with internal communication, collaboration, or HRIS solutions.
• Experience managing complex mid-market accounts and customer relationships.
• Proven ability to collaborate with customers, business partners, and cross-functional teams.
• Fluent French and English, written and spoken, required.
• Strong relationship-building, communication, presentation, and strategic influencing skills, including with C-level stakeholders.
• Familiarity with competitive sales cycles and collaboration with commercial teams.

Culture & Benefits

• Hybrid work model with 2 days in the office and 3 days remote.
• Approximately 10 additional RTT days off per year.
• Meal vouchers, free snacks and coffee, and health insurance with 60% coverage plus life and disability coverage.
• Supportive parental leave, family events, afterworks, team celebrations, and seasonal parties.
• Choice of work equipment, French and English lessons, professional development opportunities, and access to Leeto CSE.
• Inclusive environment committed to diversity and equal opportunity.