Mid-Market Customer Success Manager (F/M) - Paris/Lyon

Location: Paris or Lyon, France; hybrid work with 2 days at the office and 3 days remote

Company

hirify.global provides an AI-powered Employee Hub and collaborative experience platform for enterprise communication, collaboration, engagement, and digital transformation.

What you will do

• Manage a portfolio of mid-market direct and indirect accounts, ensuring long-term customer success and satisfaction.
• Drive platform adoption through usage-based approaches, action plans, and change management initiatives.
• Build trusted customer relationships through regular, needs-based check-ins and strategic guidance.
• Coordinate with Product, Engineering, Support, project managers, and product experts to resolve issues and deliver targeted engagements.
• Partner with Account Managers on renewals and identify upsell and cross-sell opportunities.
• Maintain accurate customer data, activity reporting, revenue reporting, and internal feedback on product evolution needs.

Requirements

• 3–5 years of experience in a SaaS software company, ideally with internal communication, collaboration, or HRIS solutions.
• Experience managing complex mid-market accounts and customer relationships.
• Proven cross-functional collaboration with customers and business partners.
• Fluent French and English, written and spoken.
• Strong relationship-building, communication, presentation, and strategic influencing skills, including with C-level stakeholders.
• Familiarity with competitive sales cycles and collaboration with commercial teams.

Culture & Benefits

• Hybrid work model with 2 office days and 3 remote days.
• Approximately 10 additional RTT days off per year.
• Meal vouchers, free snacks and coffee, and health insurance with 60% coverage plus life and disability cover.
• Parental leave and family-oriented events.
• Choice of work equipment, French and English lessons, professional development, and access to Leeto CSE.
• Yoga classes, afterworks, team celebrations, and seasonal parties.