TikTok Shop Account Manager (Ecommerce)

Location: Hybrid in Lehi, Utah or Los Angeles, California, United States

Company

hirify.global is an ecommerce acceleration company providing a SaaS platform that uses proprietary technology, machine learning, and AI to optimize advertising, content, logistics, pricing, forecasting, and customer service across global marketplaces.

What you will do

• Build and manage relationships with multiple brand partners, understanding their business challenges, marketing objectives, and success metrics.
• Develop data-driven analyses and consultative recommendations aligned with brand goals, quantifying high-impact opportunities.
• Develop and implement tailored TikTok Shop strategies, including product listing optimization, campaign effectiveness, affiliate outreach, and marketplace growth.
• Monitor account performance and prepare and present regular reports covering key metrics, trends, and improvement areas.
• Collaborate with clients and internal stakeholders to deliver strategic customer service, solve issues, and drive continuous account improvements.

Requirements

• Bachelor's degree required.
• 3–5 years of account management experience, with specific experience in ecommerce or marketplace environments.
• Strong ability to analyze data and metrics and use insights to drive strategy and improve client outcomes.
• Excellent verbal and written communication skills, including the ability to present complex information clearly and persuasively to clients and internal teams.
• Strong organizational skills, with the ability to manage multiple accounts and projects simultaneously while ensuring timely, high-quality delivery.
• Ability to identify issues, develop solutions, and resolve challenges effectively and efficiently to ensure client satisfaction.

Nice to have

• Understanding of TikTok Shop and its features, marketplace trends, tools, and performance optimization best practices.
• Experience with other marketplaces such as Amazon, Walmart, or eBay.

Culture & Benefits

• Data-driven, results-oriented team environment with regular collaboration and input encouraged from all team members.
• Culture emphasizing innovation, open-minded problem-solving, accountability, partner focus, and continuous improvement.
• Hybrid work schedule in Lehi or Los Angeles.
• Unlimited PTO, paid holidays, health, vision, dental, and company-paid life insurance.
• Onsite fitness center, casual dress code, competitive pay, and 401(k) match.

Hiring process

• Initial 30-minute phone interview with the talent acquisition team.
• Video interview with the Director of Partnerships for TikTok Shop, followed by interviews with the Head of Client Operations and VP of Strategy and Operations.
• Professional reference checks, executive review, and offer.