Account Director, Commerce

Location: Hybrid role in Chicago or Cincinnati, United States

Salary: $115,000–$125,000 USD annually, depending on market, experience, and other job-related factors.

Company

hirify.global is a consumer experience agency within Propelis Group, delivering brand design, packaging, content, and consumer connection solutions through a global network.

What you will do

• Serve as the primary client lead for digital shelf content and creative engagements.
• Consult with eCommerce, brand, marketing, sales, shopper marketing, and content stakeholders on retailer content challenges and opportunities.
• Develop scopes of work covering strategy, content optimization, creative production, timelines, resources, pricing, and change requests.
• Coordinate strategy, creative, copy, production, photography, program management, operations, and delivery teams.
• Guide work from brief through final retailer-ready delivery while balancing quality, speed, scale, and efficiency.
• Own account health, client satisfaction, delivery quality, profitability, forecasts, risks, and stakeholder alignment.

Requirements

• Bachelor’s degree in Marketing, Business, Communications, or a related field, or equivalent professional experience.
• 7+ years of experience in account management, client services, consulting, or agency environments, with direct responsibility for commerce content or digital shelf programs.
• Demonstrated knowledge of retailer PDP content, product content optimization, search and discoverability, and retailer content requirements.
• Experience managing scopes of work, estimates, budgets, timelines, assumptions, revisions, resource plans, and change requests.
• Experience leading complex accounts and coordinating multiple brands, retailers, deliverables, and workstreams in a matrixed environment.
• Strong commercial acumen, communication, presentation, problem-solving, and stakeholder-management skills.

Nice to have

• Experience with Amazon, Walmart, Target, Kroger, Instacart, or other major retailer platforms.
• Familiarity with titles, bullets, descriptions, enhanced content, image carousels, brand stores, content syndication, and content governance.
• Experience in CPG, retail, commerce, or an agency supporting scaled retailer content programs.

Culture & Benefits

• Collaborative work across a global network of more than 1,900 team members in 25+ studios and 20+ countries.
• Hybrid work environment.
• Health care, prescription drug, dental, and vision plans.
• Basic and supplemental life insurance, disability coverage, flexible spending or health savings account options, and a 401(k) Savings Plan.
• Equal opportunity workplace with reasonable accommodation support for applicants with disabilities.