Customer Success Manager (SaaS)

Location: Remote (United States)

Salary: $87,000–$115,000 base salary, plus variable compensation based on retention

Company

hirify.global provides an employee recognition platform that helps organizations improve engagement, reinforce positive behaviors, and build stronger workplace cultures.

What you will do

• Manage a portfolio of approximately 100 mid-market customers throughout the full lifecycle.
• Own customer growth and retention, including renewals, expansion, and upselling.
• Project manage customer launches and advise customers on user adoption best practices.
• Develop scalable, one-to-many engagement initiatives that improve adoption and product education.
• Represent the voice of the customer by synthesizing feedback, pain points, and success stories for product and company strategy.
• Support additional Customer Success projects as needed.

Requirements

• 3+ years of experience as a Customer Success Manager managing a book of business.
• Experience with renewal management and a strong customer retention mindset.
• Ability to understand client business goals, anticipate needs, identify root causes, and develop long-term solutions.
• Strong organizational, detail-oriented, and project management skills.
• Ability to learn standard business tools quickly and work autonomously as well as collaboratively.

Nice to have

• Familiarity with Claude, Gemini, ChatGPT, ChurnZero, HubSpot, or other SaaS tools.
• Experience in HR or related fields.

Culture & Benefits

• Remote work within the United States.
• Variable compensation based on customer retention.
• Opportunity to champion company initiatives and build scalable customer engagement solutions.