Customer Success Manager, Commercial (Security & Compliance)

Location: Remote U.S.

Salary: $138,000–$162,000 annually, plus equity and benefits.

Company

hirify.global provides a Trust Management Platform that helps businesses continuously monitor, improve, and prove their security and compliance.

What you will do

• Lead post-sales activities for mid-market customers, including onboarding, implementation, product adoption, renewals, and expansion.
• Partner with Account Managers to drive retention and identify upsell opportunities.
• Act as the customer voice and guide stakeholders toward defined business outcomes.
• Become a product expert in compliance offerings, Trust Reports, and Risk Management solutions.
• Provide technical guidance on achieving security and compliance goals through the platform.
• Build trusted relationships with customer stakeholders and executive sponsors while collaborating cross-functionally to resolve business issues.

Requirements

• 5+ years of Customer Success experience at a SaaS company.
• Experience engaging with C-level executives and building trusted relationships.
• Strong account management, communication, critical thinking, empathy, and problem-solving skills.
• Track record of customer retention and meeting retention targets.
• Technical competency sufficient to understand software and support highly technical customers.
• Ability to work effectively in a fast-changing environment and use AI responsibly to improve efficiency and impact.

Nice to have

• Experience in the security or compliance industry.
• Experience with Quarterly Business Reviews, health checks, and executive summaries.
• Startup experience.

Culture & Benefits

• Medical, dental, and vision coverage, with most employee-only medical premiums fully covered.
• 16 weeks of paid parental leave, family planning benefits, and a health and wellness stipend.
• Remote workspace, internet, and cellphone stipends.
• Flexible PTO, 80 hours of sick time, and 11 company-paid holidays.
• Matching 401(k) contribution with immediate vesting.
• Virtual team-building activities, lunch-and-learns, and company-wide events.