Customer Success Manager (SaaS)

Location: Remote, Lisbon, Portugal

Salary: €32,300–€38,000 gross annual base salary, with potential commission or bonus incentives.

Company

hirify.global provides a PXM platform that helps brand manufacturers, distributors, and retailers in more than 80 countries improve digital shelf experiences, product differentiation, conversion, margins, and time to market.

What you will do

• Manage the complete post-sales lifecycle for a portfolio of customers and ensure they achieve measurable business value.
• Drive adoption of all licensed products and demonstrate customer ROI.
• Develop and execute joint strategic success and value plans with customers.
• Lead business reviews with senior leadership, presenting progress, metrics, outcomes, and recommendations.
• Capture customer feedback, enhancement requests, metrics, and KPIs in Salesforce.
• Help customers plan and execute digital shelf programs, including change management, while identifying potential growth opportunities.

Requirements

• 3–5 years of experience as a Customer Success Manager in a SaaS organization, consultant, technical account manager, or equivalent role.
• Proven record of driving measurable customer outcomes and success.
• Experience tracking client health and usage metrics in a Customer Success tool.
• Ability to manage a high volume of new and existing customers, lead value-based conversations, and persuade stakeholders to take action.
• Experience resolving challenging or complex customer situations and working cross-functionally with sales, professional services, product, and marketing.
• Ability to navigate data, systems, and people to find answers.

Nice to have

• Experience using AI tools such as Gemini to improve customer success work.
• PIM, CPG, or retail experience.

Culture & Benefits

• Inclusive, equitable, and diverse work environment.
• Market-based compensation with performance- and proficiency-based pay adjustments.
• Stock options for all employees.
• Health and medical benefits, paid time off, and additional Total Rewards benefits for full-time employees.
• Collaboration across teams and countries, with an emphasis on agility, curiosity, empowerment, and action.

Hiring process

• Selected candidates will be contacted by the Talent team about next steps.
• Reference checks may be conducted with provided contacts.