Customer Success Manager - German speaking

Location: Hybrid work model with 2 days per week at the Krakow, Poland office

Company

hirify.global develops an AI-powered Employee Hub for digital communication, collaboration, and engagement, serving enterprise customers worldwide.

What you will do

• Own the customer success relationship for German-speaking DACH customers purchasing Success Services.
• Build relationships with HR, Communications, and IT stakeholders while delivering Success Planning and Business Reviews.
• Use Planhat health indicators, WAU trends, and Health Scores to identify churn risks and expansion opportunities.
• Execute targeted Grow, Maintain, and Defend playbooks to protect ARR and unlock account expansion.
• Identify cross-sell and up-sell opportunities and generate Customer Success Qualified Leads for Account Managers.
• Host localized webinars and create regionally relevant communication templates for German-speaking customers.

Requirements

• 1–3 years of experience in Customer Success, Customer Support, Tech Support, or CS Operations within a B2B SaaS environment.
• Native or bilingual German proficiency in written and spoken communication.
• Fluent English for customer and internal communication.
• Strong execution and process mindset, with the ability to follow structured procedures and improve workflows.
• Comfort using SaaS tools and data-driven dashboards, including Planhat, Zendesk, and Pendo.
• Confidence hosting online webinars and one-to-many customer presentations.

Nice to have

• Swiss German fluency.
• Experience using AI tools such as Gemini, Gemini Notebook, or Workspace Studio for customer communications.
• Experience hosting webinars or delivering online presentations.
• Experience providing field feedback to improve operational playbooks.

Culture & Benefits

• Collaborative environment with exposure to modern SaaS customer success operations.
• Flexible work-from-home policy alongside the hybrid Krakow office model.
• 26 days of paid annual leave.
• Fully covered private medical insurance for employees, with partial family coverage.
• Creative allowance, professional development support, and top-tier equipment.
• Regular afterworks, team celebrations, and seasonal parties.