Customer Success Manager (AI Automation)

Location: Hybrid, based in Munich or Cologne, Germany. Minimum one month of onboarding at the Zurich headquarters, followed by home-based work with occasional customer visits across the DACH region and encouraged monthly visits to Zurich.

Company

hirify.global is a majority employee-owned SaaS scale-up providing an agentic platform that automates finance and operations processes for enterprise customers.

What you will do

• Own customer health across a portfolio, primarily measured by automation rates.
• Lead customers from partial process automation to AI-native ways of working.
• Identify automation blockers across process design, data quality, adoption, configuration, and technical architecture.
• Enable operational teams and customer core teams to adopt hirify.global and resolve issues independently.
• Challenge process rules with department leads and coordinate data clean-up with customers.
• Collaborate with Customer Success Engineers, Customer Success Managers, AI Automation Specialists, and engineering teams; handle escalations and continuity for customers without a Customer Success Manager.

Requirements

• Master's degree in Business, Finance, Engineering, Computer Science, or a related field.
• 3+ years of experience in consulting, process improvement, shared services, or ERP process ownership.
• Deep end-to-end knowledge of at least one core business process: purchase-to-pay or order-to-cash.
• Experience changing how finance, procurement, or supply chain teams work, supported by strong analytical and process-data skills.
• Confident workshop facilitation and leadership presentations.
• Fluent German and English, spoken and written.

Nice to have

• Experience with ERP systems, accounts payable, order management, or AI-driven SaaS.

Culture & Benefits

• High-ownership environment with influence over projects, outcomes, and career development.
• Cross-functional work with engineers, data scientists, and business leaders.
• Structured career progression and continuous learning opportunities.
• Majority employee ownership and a stock option programme.
• Paid visits, stays, and collaborative offsites at the Zurich headquarters.