Customer Success Manager (SaaS)

Location: Amsterdam, hybrid work

Company

hirify.global provides an automated SaaS platform for deploying, managing, and retrieving IT equipment for remote and global teams in more than 100 countries.

What you will do

• Manage the complete customer lifecycle, including delivery, adoption, expansion, and renewal.
• Build strong customer relationships and act as a trusted advisor.
• Identify upsell and cross-sell opportunities to drive account growth.
• Use data analysis and value-based discussions to improve product adoption and revenue potential.
• Collaborate across departments and optimize customer-focused processes.
• Present to executives and key decision-makers.

Requirements

• Bachelor’s or Master’s degree, or a compelling reason for not completing one.
• 4+ years of experience in a client-facing role managing complex accounts, preferably in SaaS.
• Previous sales experience and a commercially driven approach.
• Strong problem-solving, analytical, data interpretation, and attention-to-detail skills.
• Proficiency in PowerPoint and Excel.
• Business-professional English communication skills, both written and verbal.

Nice to have

• Experience with CRM systems, especially HubSpot.
• Experience working in an entrepreneurial startup environment.

Culture & Benefits

• Flexible hybrid work environment.
• Top-notch tools and equipment.
• Entrepreneurial culture with opportunities for growth.
• Off-sites, team-bonding events, team lunches, and surprise events.
• Pension scheme and ClassPass corporate membership.
• Opportunity to shape how AI is used across the product.