Customer Success Specialist (SaaS)

Location: Reading, England, United Kingdom; primarily performed in an office or lab, with occasional travel to customer sites.

Company

hirify.global provides software and SaaS products, including PixitMedia offerings, for business customers.

What you will do

• Own renewals, retention, and account growth for a large portfolio of existing customers.
• Manage high-volume outbound phone and email activity and drive quarterly renewals to closure ahead of schedule.
• Generate expansion revenue through multi-year renewals, additional capacity, upselling, and cross-selling across the hirify.global and PixitMedia product portfolio.
• Identify churn risks, resolve customer concerns, and coordinate with Sales, Pre-Sales, Operations, Support, Marketing, and Order Management.
• Maintain accurate Salesforce customer data, activity records, transcripts, reports, and forecasts.
• Collect customer testimonials and references and provide feedback on customer service processes.

Requirements

• Bachelor’s degree or equivalent.
• 3–5 years of experience in a similar role within the IT or SaaS industry.
• Demonstrated success in sales, account growth, upselling, cross-selling, and quota-carrying environments.
• Experience with Salesforce or a similar CRM is strongly preferred.
• Excellent verbal and written English communication skills are required.
• Strong relationship-building, negotiation, organizational, decision-making, and collaboration skills.

Culture & Benefits

• Work closely with Customer Success, Sales, Pre-Sales, Operations, Support, Marketing, and Order Management teams.
• Office, lab, or remote work environment may be used for role activities.
• Occasional travel to customer sites may be required.
• Reasonable accommodations are available for individuals with disabilities.