Customer Success Intern (AI)

Location: Six-month internship based at the HQ in central Zurich or Munich; this is an in-person role.

Company

hirify.global is a majority employee-owned SaaS scale-up building an agentic platform that automates finance and operations processes for enterprise customers.

What you will do

• Answer incoming customer requests through the support channel and provide clear explanations.
• Own incidents end to end by investigating system behavior, resolving issues, and confirming fixes with customers.
• Analyze workflows, documents, postings, and data to identify root causes.
• Adjust system configuration when configuration is the appropriate solution.
• Join customer calls as experience grows and work through urgent issues directly.
• Drive initiatives, tooling, process improvements, and documentation that help the operation scale.

Requirements

• Enrolled in or recently completed a Bachelor's or Master's degree in business, economics, information systems, engineering, computer science, or a related field.
• Fluent German and English are both required.
• Strong analytical thinking and comfort working with data.
• Curiosity, clear logic, customer confidence, self-direction, and ownership.
• Genuine interest in enterprise software, AI, and how large organizations operate.

Nice to have

• First exposure to ERP systems, SQL, APIs, or process modelling.

Culture & Benefits

• Real responsibility with live enterprise systems from the third week.
• Direct access to engineers, product managers, and customer finance operations teams.
• Majority employee ownership and a stock option programme.
• Collaborative team environment with visits and team offsites.
• Strong performers may receive a permanent offer in customer success engineering or AI automation, with potential paths into consulting and project management.