Founding Customer Success Manager (AI)

Location: San Francisco, United States; on-site

Company

hirify.global builds agentic AI systems for physical operations, automating workflows such as load coordination, scheduling, support, finance, and billing for major US fleets.

What you will do

• Own customer onboarding from kickoff through daily product usage.
• Run workshops for customer leadership and end users, and complete hands-on account, integration, and permissions setup.
• Coordinate technical onboarding with engineering and keep implementations on schedule.
• Manage ongoing customer success through regular meetings, adoption programs, new use cases, and account health tracking.
• Handle inbound support, route complex issues to engineering and product, and follow up after fixes are released.
• Build onboarding, success, and support processes, including ticketing, knowledge bases, runbooks, and metrics.

Requirements

• 3+ years of experience in customer success, implementation, or onboarding at a B2B SaaS company, ideally at an early-stage company.
• Comfort running a high volume of customer meetings with both non-technical operators and executives.
• Technical ability to manage accounts, integrations, API keys, and permissions.
• Strong written and verbal communication, organization, dependability, and ability to manage multiple accounts.
• High agency and comfort working in ambiguity while building processes without an existing playbook.
• Excitement about using AI aggressively to automate repetitive work.

Nice to have

• Experience supporting AI products or other complex technical systems in production.
• Experience establishing a customer success or support function at an early-stage company.

Culture & Benefits

• Founding opportunity to own the customer success function from day one, with a path to CS leadership.
• Direct collaboration with founders, product, engineering, and customers.
• Work with a product already operating in production for major US fleets, with demonstrated ROI and customer satisfaction.
• Fast-moving environment focused on tight feedback loops and building from scratch.
• Backed by top investors and growing quickly.