Payroll Managed Services Representative

Location: Hybrid in Lehi, Utah, with in-office collaboration on Tuesdays, Wednesdays, and Thursdays

Salary: $50,000–$75,000 per year, plus performance-based bonus and equity eligibility

Company

hirify.global is a Series B HR technology company building an all-in-one HR, payroll, and hiring platform for hourly workforces.

What you will do

• Respond to customer questions, investigate payroll issues, and provide clear resolutions.
• Prepare regular payrolls using customer data and recurring payroll items.
• Review payroll data, identify discrepancies, and follow established controls, procedures, and compliance requirements.
• Use AI-enabled tools and automated workflows while applying human judgment to validate and escalate recommendations.
• Identify recurring issues and manual processes that can be improved through automation.
• Share customer feedback with team leaders and Engineering, Product, and Design teams while maintaining documentation and knowledge-base content.

Requirements

• 2+ years of experience in payroll, customer service, operations, HR technology, finance operations, or a related field.
• Strong attention to detail and commitment to accuracy.
• Excellent written and verbal communication, problem-solving, and critical-thinking skills.
• Ability to manage multiple priorities and meet time-sensitive deadlines.
• Comfort working with software, data, and digital workflows.
• Ability to handle confidential payroll and employee information with discretion and take ownership of issues through resolution.

Nice to have

• Payroll processing or payroll-related customer support experience.
• Familiarity with payroll systems, HRIS, timekeeping systems, or financial software.
• Payroll certification such as FPC or CPP.
• Experience with workflow automation, AI-assisted tools, quality assurance, or process improvement.
• Experience in a fast-paced technology or service environment.

Culture & Benefits

• Mission-driven, value-based environment focused on deskless workers and local businesses.
• Early-employee opportunity at a high-growth Series B startup.
• Medical, dental, and vision coverage with 95% of employee premiums and 85% of dependent premiums paid.
• 401(k) plan, pre-tax commuter benefits, and flexible PTO.
• In-office amenities and stocked kitchen.