IT Support Analyst

Location: Onsite in Methuen, Massachusetts; candidates must be within a commutable driving distance. Relocation benefits are not offered.

Salary: $60,000–$100,000 per year, plus eligibility for a discretionary annual bonus.

Company

hirify.global provides instrument and technology solutions supported by global IT infrastructure and end-user services.

What you will do

• Respond to, coordinate, troubleshoot, document, and resolve end-user and infrastructure support requests within service level agreements.
• Support computers, mobile devices, printers, peripherals, and related enterprise hardware.
• Train users on IT processes and procedures.
• Manage and maintain local IT asset inventory.
• Act as “Smart Hands” for infrastructure support and project management tasks.
• Travel up to 10% between local and regional buildings and provide on-call or after-hours support as needed.

Requirements

• Associate’s degree in computer science, information systems, or a related field, or equivalent additional experience.
• 4+ years of experience in onsite IT end-user support.
• Experience with Windows 10, Windows 11, Office 365, Autopilot provisioning, Intune, Azure, Company Portal, and Software Center.
• Experience managing tickets and service level agreements with ServiceNow or a similar ticketing system.
• Strong verbal and written customer service and communication skills.
• Must be eligible to work in the United States; work visa sponsorship is not available.

Nice to have

• Experience with Dell enterprise hardware and support processes.
• Active Directory experience, including user account management and Group Policy.
• Experience replacing or repairing rack-mounted switches, servers, and other hardware.
• Experience supporting macOS or Linux.
• Experience in a production or warehouse environment.

Culture & Benefits

• Health, dental, and vision insurance.
• 401(k) plan with company match, life insurance, and disability insurance.
• 12 paid holidays, sick time, and 15 paid vacation days.
• Paid parental leave, adoption assistance, and tuition reimbursement.
• Physical work includes regularly lifting or moving up to 50 pounds, standing, bending, kneeling, reaching, and using basic hand tools.