Professional, Technical Support Engineer (SQL, API, Scripting, AWS or Azure)

Location: Taguig City, Philippines; hybrid setup with required office attendance 10 times per month. Must be amenable to working the graveyard shift.

Company

hirify.global connects technology vendors, partners, and businesses through a global IT ecosystem and the hirify.global Xvantage digital platform.

What you will do

• Own escalations and troubleshoot advanced issues across AWS and Azure services.
• Support hybrid, multi-cloud, on-premises, ERP, and SAP integrations.
• Lead critical incident response, bridge calls, service restoration, and outage diagnosis.
• Use monitoring tools and logs to investigate performance issues and configuration errors.
• Conduct root cause analysis and drive long-term reliability improvements.
• Collaborate with Engineering, Product, ERP, and vendor teams; maintain documentation and mentor junior engineers.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or an equivalent field.
• 5+ years of experience in cloud support engineering, technical support, cloud operations, or SRE-adjacent roles.
• Experience troubleshooting SaaS-based cloud solutions and APIs.
• Strong SQL and database knowledge, including Apache, IIS, MySQL, MSSQL, and PostgreSQL.
• Understanding of ITIL Incident, Problem, Change, and RCA processes.
• Strong communication skills and the ability to work in fast-paced, global, high-pressure environments.

Nice to have

• PowerShell, Python, or Bash scripting skills.
• Experience with Datadog, Zabbix, Azure Monitor, or CloudWatch.
• SAP BRIM, SAP FICO, Infrastructure as Code, Terraform, CloudFormation, Docker, or Kubernetes experience.
• AWS or Azure certifications, ITIL certification, Microsoft 365, Entra ID, or cloud cost optimization experience.
• Native or fluent proficiency in Spanish, German, Portuguese, Italian, French, or English.

Culture & Benefits

• Work with global, cross-functional teams supporting customers worldwide.
• Opportunity to develop expertise across cloud, ERP-integrated, and multi-cloud environments.
• Focus on inclusion, professional development, system resilience, and customer success.
• Hybrid work setup with regular office attendance in Taguig City.