Airport IT Support Analyst

Location: Taguig, Metro Manila, Philippines; hybrid setup with 2–3 days onsite per week

Company

hirify.global provides Airport IT solutions and related technology services for customers, business partners, and airport operations.

What you will do

• Respond to customer inquiries about Airport IT solutions and own issues from acknowledgment through resolution.
• Investigate incidents, provide progress updates, resolve issues within agreed timeframes, and escalate out-of-scope cases.
• Apply proactive problem management, anticipate potential incidents, and document errors and resolutions.
• Create and maintain support documentation and collaborate on new support models and customer implementations.
• Train customers, business partners, and colleagues on Airport IT solutions.

Requirements

• Degree in IT, computer science, or engineering, or relevant work experience.
• Knowledge of Windows operating systems, virtualization solutions such as VMware and Citrix, machine duplication, imaging, remote management, and deployment software.
• Experience with network assessment and troubleshooting, databases and database engines, and an understanding of batch files and PowerShell scripts.
• Strong spoken and written English is required.
• Strong analytical, problem-solving, written and verbal communication skills, with a structured and customer-focused approach.
• Availability to work from 1 PM to 10 PM or other business-required shifts, including weekends and holidays.

Nice to have

• IT Systems, CompTIA A+, or ITIL Fundamentals certification.
• Linux, SimpleHelp, iTarian, Comodo, SQL, and Splunk experience.
• Additional language skills.

Culture & Benefits

• Work in a multicultural, global follow-the-sun support environment.
• Handle multiple projects and adapt to changing business requirements.
• Hybrid work setup with regular onsite collaboration.
• Inclusive workplace focused on belonging, fair treatment, and equal opportunity.