Enterprise Customer Success Manager (HealthTech)

Location: United States - Remote; remote work is also available from the OpenLoop headquarters in Des Moines, Iowa.

Company

hirify.global provides telehealth support solutions that help companies deliver virtual care to patients across all 50 states.

What you will do

• Manage enterprise client relationships as a trusted advisor to technical users and executive stakeholders.
• Identify account expansion opportunities through new products and service lines, and support renewals and upsells.
• Define customer success metrics, track KPIs, conduct QBRs, and demonstrate program ROI.
• Monitor account health and engagement data to identify and mitigate churn risks.
• Guide clients from implementation through go-live and adoption of key features.
• Advocate for customer needs by translating feedback into actionable product roadmap insights.

Requirements

• Bachelor’s degree in Business, Healthcare Administration, or a related field.
• 5+ years of experience in Customer Success or Account Management, preferably in B2B SaaS.
• Understanding of complex system integrations and APIs as they support business processes.
• Comfort discussing contracts, identifying expansion opportunities, and negotiating renewals.
• Strong relationship-building skills with technical users and C-suite executives.
• Data-driven, proactive approach to identifying client risks and recommending solutions.

Nice to have

• Experience in healthcare delivery or clinical operations.

Culture & Benefits

• Remote work or the option to work from the Des Moines headquarters.
• Flat organizational structure with autonomy to contribute ideas and make decisions.
• Medical, dental, and vision insurance plans.
• Flexible Spending Accounts or Health Savings Accounts, flexible PTO, and 401(k) with company match.
• Life insurance, pet insurance, and additional benefits.