Manager, Customer Success Management (AMER)

Location: Remote in the United States; hybrid schedule available for candidates based in the Chicago, IL metro area. Ability to travel up to 20% and attend customer meetings locally, nationally, and internationally.

Company

hirify.global develops cloud-native, AI-enabled cybersecurity software for organizations and individuals across more than 150 countries.

What you will do

• Lead, manage, motivate, recruit, and develop a team of Customer Success Managers focused on renewals, expansions, upsells, and revenue growth.
• Drive customer retention through a scalable renewal engine and generate additional bookings from existing accounts.
• Monitor customer health, manage high-priority client relationships, and support onboarding in collaboration with Customer Support.
• Partner with Sales, Marketing, Product Management, and internal stakeholders on account expansion, product penetration, and team strategies.
• Develop sales strategies, analyze performance data, improve forecasting, and optimize sales processes and tools.
• Coach representatives through one-on-ones and customer calls while building a high-energy sales culture.

Requirements

• 4+ years of full-cycle SaaS sales experience focused on upselling and expansion, with IAM or cybersecurity experience required.
• 3+ years of full-cycle sales leadership, team lead, or management experience.
• Proven record of meeting or exceeding team sales targets.
• Strong knowledge of SaaS sales processes, expansions, renewals, CRM systems, and sales metrics; Salesforce experience preferred.
• Strong leadership, communication, mentoring, problem-solving, and data-analysis skills, with a bachelor's degree in Business, Marketing, or a related field.
• Ability to travel up to 20% and rent or operate a vehicle for company business.

Culture & Benefits

• 100% remote work from select United States locations, with a hybrid option in the Chicago metro area.
• Medical, dental, and vision insurance, including domestic partnerships.
• Employer-paid life insurance and supplemental life insurance options.
• Voluntary short- and long-term disability insurance.
• Traditional and Roth 401(k) plans.
• Generous PTO, including paid bereavement and jury duty leave.