Senior Manager, Client Strategy - Non-RTW/Accessories

Location: New York, New York, United States; NYC is preferred.

Salary: $135,000–$150,000 USD base salary per year, excluding bonus or commission; equity is included.

Company

hirify.global builds infrastructure for human-led curation, helping brands run creator programs and enabling creators to monetize their influence through direct brand partnerships.

What you will do

• Manage day-to-day relationships and overall satisfaction for brand clients in the non-RTW/accessories sector.
• Advise brand executives on affiliate and creator marketing strategies, investment, retention, and account expansion.
• Partner with Sales to understand client goals, expectations, and upselling opportunities.
• Translate performance data into strategic recommendations that support subscription growth and product adoption.
• Resolve account issues, provide timely support, and escalate customer feedback to influence product priorities.
• Identify AI-driven workflows and contribute to AI adoption across the Client Strategy team.

Requirements

• 6+ years of account management experience, including work with large non-ready-to-wear accounts such as accessories, shoes, intimates, or swimwear.
• Experience managing enterprise or highly complex brand relationships and driving retention, expansion, upsell, and long-term account growth.
• Experience engaging executive stakeholders and influencing business decisions.
• Experience managing and developing direct reports in Customer Success, Account Management, or Client Strategy.
• Strong analytical, communication, strategic thinking, and executive presence skills.
• Bachelor's degree required; ability to work effectively in a fast-paced, high-growth environment.

Nice to have

• Passion for and understanding of the creator economy.
• SaaS Customer Success experience with a record of exceeding client expectations.
• Familiarity with affiliate marketing platforms and performance marketing.
• Startup experience.
• NYC location.

Culture & Benefits

• Medical and dental coverage at 70%.
• Equity in hirify.global and a 401(k) program with a 3% automated company contribution.
• Flexible PTO, birthday PTO, and 14 weeks of parental leave.
• Wellness, social, technology, and learning and development stipends.
• Wellhub membership, company retreats, and a new NYC headquarters office.
• Employees can monetize their influence through a hirify.global page.