Senior Customer Success Manager, Mid-Market - Texas

Location: Remote; regional role requiring residence in Texas or extensive Texas EdTech experience. Travel within Texas as needed, approximately 30%.

Salary: $104,000–$120,000 annually, plus equity and $26,000–$30,000 commission.

Company

hirify.global provides a generative AI platform for teachers, used by more than 7 million educators worldwide.

What you will do

• Manage a portfolio of approximately 50–75 mid-market school districts and drive retention, price expansion, seat growth, and pilot conversion.
• Lead complex onboarding, renewal, and adoption programs for teachers, administrators, and district stakeholders.
• Identify at-risk accounts and execute 90-day intervention plans to reduce churn.
• Run structured discovery across district leadership roles and align solutions with stakeholder priorities.
• Build trusted relationships with district executives through consultative selling and data-driven storytelling.
• Contribute to Customer Success strategy, mentor junior team members, and improve operational excellence.

Requirements

• 3–7 years of experience managing mid-market or enterprise accounts as an individual contributor in a SaaS environment, ideally EdTech.
• Proven success meeting or exceeding NRR and GRR targets.
• Direct experience leading renewal, expansion, pricing, and other commercial conversations.
• Experience navigating complex, multi-stakeholder organizations and building executive-level relationships.
• Technical proficiency with Salesforce or a comparable CRM.
• Must live in Texas or bring extensive Texas EdTech experience; willingness to travel within Texas approximately 30% is required.

Nice to have

• Experience as a teacher, coach, or school administrator.

Culture & Benefits

• Remote work with a relationship-focused, collaborative, and trust-based culture.
• Work on AI technology supporting educators and students.
• Unlimited time off for full-time employees.
• Employer-paid health insurance options, with dental and vision coverage available.
• Stock options, 401(k) match, and a monthly wellness stipend.