Customer Success Manager (AI)

Location: Remote in Toronto, Canada, or onsite in the San Francisco Bay Area, South San Francisco. The role is listed as hybrid, with some benefits available only to US-based employees.

Company

hirify.global is an applied research lab building AI agents and the Biomni platform to accelerate biomedical discovery.

What you will do

• Own the full post-sales journey for a portfolio of strategic enterprise accounts.
• Drive adoption and consumption of Biomni Lab while building relationships with research leaders, bench scientists, and computational biologists.
• Convert ad-hoc support into repeatable success plans and proactively address usage declines and customer blockers.
• Demonstrate ROI, improve long-term net revenue retention, and partner with Account Executives on expansion opportunities.
• Structure customer feedback with biologists and engineers to inform the product roadmap.
• Lead onboarding workshops, business reviews, and front-line account support.

Requirements

• 2–4+ years of experience in Customer Success, Account Management, Solutions Engineering, Consulting, or another customer-facing role.
• Experience supporting enterprise customers, ideally in top-20 biopharma companies.
• Strong biology intuition and the ability to translate technical capabilities into outcomes for researchers.
• A builder mindset with the ability to create a customer success function from an early stage.
• Comfort working quickly and independently in ambiguous situations.
• Startup experience with high ownership and fluid responsibilities.

Culture & Benefits

• Competitive salary and equity participation.
• Full medical, dental, and vision coverage, including therapy sessions and an eyewear stipend.
• 401(k) and unlimited PTO for US-based employees.
• Lunch and snacks when working from the office.
• Regular team offsites and company events.
• Fast-paced culture focused on excellence, ownership, and collaboration.