Customer Success Analyst (Vision AI)

Location: Cincinnati, OH, United States; hybrid workplace with up to 50% travel to customer sites

Company

hirify.global develops vision AI solutions for leading retailers.

What you will do

• Lead interactive training sessions, workshops, and live webinars for client end-users.
• Conduct adoption check-ins, identify usage blockers, and run outreach campaigns for low-engagement user segments.
• Create localized educational content, video walkthroughs, and quick-reference guides.
• Collaborate with Customer Success Managers on adoption insights and Quarterly Business Reviews.
• Translate end-user feedback into structured feature requests for Product and Engineering teams.
• Monitor engagement KPIs, build usage dashboards, and explain efficiency gains through clear data-driven stories.

Requirements

• 1–3 years of experience in Customer Success, retail management, or training and enablement.
• Strong presentation and facilitation skills, including the ability to explain technical concepts to non-technical users.
• High proficiency in organizing and interpreting usage metrics with Microsoft Excel or Power BI.
• Exceptional written communication skills for creating clear, structured user guides.
• Proactive, empathetic, and problem-solving mindset.
• Willingness to travel up to 50% to customer sites is essential.

Nice to have

• Experience in SaaS, Vision AI, or retail technology.
• Experience developing insights and best-practice recommendations from raw data and trend analysis.

Culture & Benefits

• Full-time permanent employment.
• Hybrid work arrangement.
• Customer-facing role with direct collaboration across Customer Success, Product, and Engineering.