Customer Engagement Analyst (AI)

Location: Bay Area; hybrid workplace

Company

hirify.global uses AI and advanced analytics to help businesses monitor and improve product quality through real-time user feedback from public and private channels.

What you will do

• Configure the platform layer for enterprise accounts, including AI tags, taxonomies, filters, dashboards, source enrichment, replays, and re-categorizations.
• Run cohort, subtopic, anomaly, and trend analyses supporting QBRs, executive briefings, and renewal narratives.
• Build technical and data artifacts for customer meetings, executive steerings, and proof-of-concept checkpoints.
• Join customer working sessions, train end users, and answer first-line technical questions.
• Partner with engineering and product to identify ingestion issues, sentiment shifts, and account-driven feature requests.
• Contribute account playbooks, AI-assisted workflow templates, and internal knowledge sharing.

Requirements

• 1–4 years of experience in a technical, analytical, or customer-facing role.
• Strong written communication and the ability to explain complex analysis clearly to executives.
• Comfort with structured data, spreadsheets, basic SQL or query languages, and learning analytical tools.
• Interest in customer feedback at scale, categorization, sentiment measurement, and text analytics.
• Self-driven, organized, service-oriented, and able to manage tasks independently or collaboratively.
• Enthusiasm for applying AI, model-based, and manual solutions to client problems.

Nice to have

• Experience with Qualtrics, Medallia, Zendesk, survey design, or text analytics.
• Knowledge of AI tools, MCP, LLM-based workflows, or machine learning.
• Experience in a technology company, startup, enterprise SaaS, or B2B environment.

Culture & Benefits

• Flexible or unlimited vacation.
• Medical, dental, and vision coverage.
• 401(k) plan, life insurance, and FSA plans.
• Stock options.
• Equinox gym membership or wellness stipend.
• Inclusive and collaborative work environment.