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обновлено 9 дней назад

Customer Success Manager (CLM)

Формат работы
hybrid
Тип работы
fulltime
Грейд
middle
Английский
c1
Страна
Ukraine/Poland/Denmark +1 еще
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Customer Success Manager (CLM) (Dental Technology/Software): Driving adoption, retention, satisfaction, and long-term value for European customers using 3Shape dental software and solutions with an accent on lifecycle engagement, usage analytics, and software upgrades. Focus on translating customer data into proactive actions, tailoring guidance to dental workflows, and identifying expansion opportunities across Sales, Support, Marketing, Product Insights, and Customer Success.

Location: Kyiv, Ukraine · Hybrid; the role covers the European market and includes occasional business trips to Western Europe.

Company

hirify.global develops 3D scanners and software solutions for dental and hearing professionals, with a focus on digital dentistry and improved patient care.

What you will do

  • Monitor customer behavior and usage data to drive long-term value, adoption, retention, and satisfaction.
  • Proactively engage customers and tailor guidance to dental clinic and laboratory workflows.
  • Support customers with software usage, updates, learning resources, training, and best-practice adoption.
  • Maintain accurate customer records and interaction history in Microsoft Dynamics 365.
  • Share customer insights with Sales, Support, Marketing, Product Insights, and Customer Success stakeholders.
  • Identify expansion and upgrade opportunities and collaborate with Sales teams on qualified leads.

Requirements

  • 2–3 years of experience in customer success, customer support, lifecycle management, or a similar role.
  • Strong customer-oriented mindset, communication, collaboration, presentation, and problem-solving skills.
  • Analytical ability to translate customer data into actionable engagement.
  • Experience supporting customers with software usage and updates, plus a good understanding of sales processes.
  • Experience with CRM systems; Microsoft Dynamics 365 is preferred.
  • Fluent English and an additional fluent local EU language: French, German, Italian, or Spanish.

Nice to have

  • Experience in the dental or medical technology industry.
  • Interest in technology and digital solutions.

Culture & Benefits

  • Meaningful work focused on changing the future of dentistry.
  • Professional, friendly, and supportive working environment with continuous development opportunities.
  • Healthy work-life balance.
  • 24 working days of annual vacation, medical insurance, paid sick leave, and child sick leave.
  • Maternity and paternity leave, office breakfasts and lunches, and free employee parking.
  • Comfortable office conditions at UNIT.City.

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