Technical Customer Success Manager (SaaS)

Location: London, United Kingdom; office attendance required three days per week

Salary: £65,000–£75,000 gross per year, based on experience and qualifications.

Company

hirify.global is a Vienna-founded SaaS company providing a Marketing Analytics platform that turns marketing and e-commerce data into insights, decisions, and actions.

What you will do

• Act as a strategic day-to-day partner for Enterprise customers, advising on product functionality and evolving solution needs.
• Scope and deliver client-specific requirements, demonstrate tailored solutions, and provide technical implementation and hands-on training.
• Guide customers toward greater platform adoption, retention, and long-term growth.
• Assess customer engagement and share product and service improvement feedback with internal teams.
• Support Account Management with identifying and executing upsell opportunities.
• Manage customer escalations with internal teams and external partners.

Requirements

• Relevant experience in SaaS, professional services, implementation, customer success, or a media agency.
• Experience working with Enterprise accounts.
• Good understanding of digital marketing.
• Strong IT affinity with an analytical and problem-solving mindset.
• Excellent organisational, communication, and time-management skills.
• Client-oriented, empathetic, collaborative, and positive approach.

Culture & Benefits

• Flexible working hours and home-office arrangement.
• Internal employee shares programme.
• Regular team events, including remote events.
• Modern office in central London and sustainable merchandise.
• Additional paid Social Responsibility Days.
• Pension scheme, private health insurance, 25 days of annual leave excluding UK public holidays, and Cycle to Work scheme.