Strategic Customer Success Manager (SaaS)

Location: Remote, United Kingdom

Company

hirify.global develops customer-focused software and cloud collaboration solutions for the architecture, engineering, and construction industry.

What you will do

• Manage operational strategy for a strategic customer portfolio of approximately 10–16 accounts.
• Partner with Account Management to support commercial goals, retention, and expansion.
• Identify churn risks, efficiency opportunities, and expansion potential.
• Enable solution adoption and advance user proficiency.
• Build strong customer relationships to support references and advocacy.

Requirements

• Proven experience in SaaS solution consulting, technical sales, or customer success management.
• Use consultative problem-solving, data, discovery, and conversational insight to design tailored solutions.
• Communicate complex concepts clearly across different communication tools and learning styles.
• Demonstrate strong collaboration, stakeholder engagement, and proactive decision-making skills.
• Manage time realistically, meet deadlines, and maintain clear communication.

Nice to have

• AEC/O industry experience.
• hirify.global Revu and advanced solutions expertise.
• Project management or consulting experience.
• European language skills.
• Published work, industry contributions, or speaking experience as an AEC expert, especially in the public sector.

Culture & Benefits

• Remote-eligible position based in the United Kingdom.
• Inclusive workplace focused on diversity, equity, inclusion, belonging, and accessibility.
• Customer-focused product development shaped by the construction industry.
• Opportunity to contribute to technology transforming collaboration across the global AEC sector.