Customer Success Executive (AI CRM)

Location: Remote, based in Poland; customer coverage includes DACH, France, and South markets.

Company

hirify.global provides an AI CRM and workflow platform for midsize and large organizations, serving customers in over 100 countries through a global team and partner ecosystem.

What you will do

• Build and maintain long-term relationships with strategic Corporate and Enterprise customers.
• Advise stakeholders at multiple levels, including C-level executives.
• Control and audit software implementation delivery processes and identify early risks.
• Help customers achieve business outcomes through product consulting, value realization, and high ROI.
• Grow customer portfolios through retention, renewals, cross-sell, and up-sell.

Requirements

• 5+ years of experience working with global Enterprise or Corporate customers.
• Fluent English and German, both written and verbal, with executive-level communication skills.
• Experience with CRM, ERP, core systems, low-code/no-code solutions, or other corporate software.
• Experience managing or overseeing software implementation projects or corporate software customization.
• Strong customer-centric communication and presentation skills.
• Commercial acumen, including negotiation and renewal management, plus strong time-management skills.

Culture & Benefits

• Clear career paths, mentorship, and continuous learning opportunities.
• Flexible work arrangements and well-being initiatives.
• A culture that recognizes achievements and encourages employee contributions.
• Exposure to modern technologies, new ideas, and innovative thinking.
• Competitive compensation and benefits, with the package varying by country of residence and employment type.